Our Returns Policy

Thank you for choosing Safety Sure for your shopping needs! We take pride in delivering quality products to you and ensuring that each item meets our standards. To help you shop confidently, please review our return and exchange policy outlined below.

Our Exchange Policy

We accept exchanges only in specific cases. You can exchange items if:

The product is defective or damaged upon delivery.
The product does not match the description on our website.

We prioritize your satisfaction and are committed to resolving any issues related to product defects or inaccuracies.

To Qualify for an Exchange:

Contact us within 14 days of receiving your order.
The item must be unused, in original condition, and in its original packaging with all tags and labels intact.
You must provide proof of purchase (such as a receipt or order confirmation email).

Our Exchange Process

Step 1: Contact Us
Reach out to our customer service team via email at contact@safetysure.lk or phone at +94 77 272 2155. Include your order number, details of the issue, and photos of any defects or damages.

Step 2: Evaluation
Once we receive your request, our team will assess the details and determine if the item qualifies for an exchange. We may request additional information or images to ensure an accurate evaluation.

Step 3: Return Instructions
If eligible, we’ll provide instructions for returning the product. Please follow these instructions carefully to ensure the item arrives back at our facility in good condition.

Step 4: Inspection and Processing
Upon receiving the returned item, we will inspect it to confirm that it meets our exchange criteria. If approved, we’ll send a replacement.

Exchange Limitations

We strive to be flexible while maintaining our quality standards. Please note that we do not accept exchanges in the following cases:

Items that have been used, altered, or are not in their original condition.
Items returned without prior approval from our customer service team.
Products purchased during a sale or special promotion, unless defective.

Shipping Costs

For Defective/Damaged Products:If the product is verified as defective or damaged, we cover the shipping costs for the exchange.
For All Other Cases:You are responsible for the shipping costs associated with returning items for exchange.

Exceptions and Special Considerations

Certain products may have additional terms for exchanges due to their nature or packaging. For example:

Customized or Personalized Items:Products that are customized or personalized are not eligible for exchange unless defective.

No Refund Policy

At Safety Sure, we do not offer refunds for any purchases. We believe in transparency, and this policy allows us to maintain fair pricing and ensure all customers receive items in pristine condition. Before completing your purchase, we encourage you to carefully review the product description, images, and specifications. If you have any questions, our customer service team is here to assist.

Cancellations

Order Cancellations: You can cancel your order within 3 hours of placing it. After this period, the order is processed and cannot be canceled.

To cancel your order, please contact us promptly at contact@safetysure.lk  or phone at +94 77 272 2155

Additional Support

We understand that purchasing online may come with uncertainties. Our team is here to help with any inquiries you may have prior to making a purchase. For assistance, please reach out to contact@safetysure.lk or phone at +94 77 272 2155. We aim to respond to all queries promptly to ensure your shopping experience is smooth and satisfying.

Contact Us

For further information on our policies or if you have any specific concerns, please don’t hesitate to get in touch with us. You can contact our customer support team at:

Email:contact@safetysure.lk
Phone / WhatsApp:+94 77 272 2155
Office Address:91/1, Kawdana Road, Dehiwala, Mount Lavinia 10350, Sri Lanka

Thank you for shopping with safety sure. Your trust and satisfaction are important to us, and we’re committed to providing quality products and exceptional service.